Marc Hoerauf

"I have absolutely loved working with Marc and the team at his office. Not only do they do a thorough job with their clients they are great supporters of the community around them and the people in it. Stay awesome over there at State Farm guys! Thank you for taking care of people when they need you the most!"

"If you want something done in a timely mannor or done at all without haveing to constantly follow up on your own....I HIHGHLY suggest looking elsewhere. Yes their beginning rate might sound nice however after that first 6 months.. No bueno. This is the ONLY insurance agency that does not accept my form of health insurance and they forced me to buy theirs making my rates go up 80 a month. Also I had them insure my Polaris RZR. all was good until a month in and all the sudden it was dropped. I called and asked what happened. never heard back... called again... never heard back. Finally called again and this time i was not happy. 3 months later it was FINALLY taken care of.. never should have happened.. However the kicker here is they said i never lost coverage...GREAT... No claims ever made. in fact at this time the RZR was in storage and not getting used...they forced me to back pay those 3 months raising my rate even more!! In my opinion it should have just been let go.. Now for the staff member that is so great named "Tyler" this guy NEVER returns calls until i hound the place. and half the time when i did call he was "out of the office". this occurrence happened almost EVERYTIME i called.. and let me tell you. there was soooo many occurrences I had to call because something was messed up. Fast forward to last week i finally cancelled my insurance with this agency. I specifically told the woman on the phone... "Please make sure Tyler calls or texts so i have confirmation that he actually followed thru based on the past because he is HORRIBLE at returning calls" 5 days later, no confirmation call or text. So AGAIN i have to call and follow up. GO SOMEWHERE ELSE AND SAVE YOURSELF A HEADACHE AND TIME!"

"Great upfront, terrible customer care after you sign. Do not use this agency. They make promises they do not keep, they give you discounts you don't qualify for, then charge you to take them off. My bill has been different every month and they have taken zero responsibility for their own mistakes. For three months now I have been paying more than double my premium with the promise that my bill will even out and it is consistently wrong the following month. I have tried in vein to explain that it is their mistakes that are costing me money but they are at best apathetic and and only care to get the inflated bills paid. **Edit and update 1/2** In the month since I posted this the agent did reach out to me and made an earnest attempt to explain away or give reasons for this embarrassment, it took it as he cared and since we are all waiting for out rebates from the state then I figured it was in my best interest to stay with them to avoid an further "confusion" . Unfortunately nothing has improved, right after this review I received a letter asking why I had not cashed checks that were sent to me as refunds for my over payments in Dec. and Jan. this was a shock to me because I never received them but they totaled over $200 so I asked that they be re issued. Imagine my shock now when I am wondering where these replacement checks are and the only thing my agent can tell me is according to his "research" no one knows what I am talking about and once again they take no responsibility because obviously I am lying. Since this review has had triple digit responses I felt obligated to update and will update again when and if I ever receive anything other than a screw you thanks for your money from State Farm."

"Marc is an amazing agent, so professional and always there to help, Tyler is awesome too, when I was having issues with my auto insurance payment amounts, he helped me bring it down to a reasonable price with full coverage!! I couldn’t be happier,I’m so glad I’m with State Farm. I don’t plan on going anywhere:) Thank you Marc and the team"