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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Leist

February 6, 2025

5  out of  5
rating by Mike Leist
"Marc and his team are always so helpful and easy to talk with. Thankyou!"
We responded:
"Thank you very much! Lisa and Tyler are always working hard to provide extraordinary service to our customers as we strive to meet the insurance needs of customers throughout Genesee County and beyond."
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Michael Nalls

February 5, 2025

5  out of  5
rating by Michael Nalls
"Tyler did an excellent job presenting and confirming documents to fit my needs.!"
We responded:
"Thank you very much, Mr. Nalls. We are thrilled to have you as a customer, and we are happy that we were able to meet your insurance needs."
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Lisa Bailey

January 17, 2025

5  out of  5
rating by Lisa Bailey
"Tyler was so helpful with helping me get my cars insured and at a very reasonable price. Very happy with the customer service 😀 keep up the good work!!"
We responded:
"Lisa, thank you for the great review! Tyler has helped customers throughout Genesee County and across the state find the right policies to fit their needs. I am very happy to hear that he, once again, provided excellent customer service. Thank you for being a customer at Marc Hoerauf State Farm."
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Jack Jones

January 15, 2025

5  out of  5
rating by Jack Jones
"Tyler does a great job. He works with me, explains things, and even sends emails to help clarify. Marc operates a friendly and hospitable branch over there, making sure we are taken care of. Thank you!"
We responded:
"We at Marc Hoerauf State Farm appreciate your business and your wonderful review. I agree that Tyler does a great job. He is very knowledgeable in auto insurance, home insurance, life insurance, commercial insurance, and many other products that we offer. Again, we are grateful to have you as a customer."
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Julia Kales

January 10, 2025

5  out of  5
rating by Julia Kales
"Tyler Hanson was awesome to work with! He helped me with both my auto and homeowner insurance policies, and the whole process was super quick and easy. He explained everything really well, Definitely recommend working with him if you need insurance help!"
We responded:
"I am so happy to hear this. Tyler, and the entire team, do a great job of explaining policies and helping customers find the right policy. Thank you for your business, and if you have additional needs we can cover, we will be happy to help."
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Heather Gallagher

December 30, 2024

5  out of  5
rating by Heather Gallagher
"Very helpful and polite. And quick To respond to any question I may have"
We responded:
"Hi Heather, thank you so much for the 5-star review. We enjoy meeting the insurance needs of customers throughout Genesee County and beyond."
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Raina Lee

December 27, 2024

5  out of  5
rating by Raina Lee
"Lisa was very patients answering my questions and she was working with me on several policies we need more patient people in the world kudos to her and State Farm Office"
We responded:
"Thank you so much for taking the time to share your positive insurance experience, Raina! We appreciate your support!"
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Crystal Hurteau

December 15, 2024

5  out of  5
rating by Crystal Hurteau
"This insurance agent goes above and beyond to help you. Very professional but also very personable. His office is nearby and he will take care of your insurance needs quick!!"
We responded:
"Hello, Crystal. Thank you very much for the wonderful 5-star review. I am proud to say that everyone at Marc Hoerauf State Farm is ready to go above and beyond to meet the insurance needs of our customers. "
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Jayla Adams

November 12, 2024

5  out of  5
rating by Jayla Adams
"Lisa was awesome! She got me a policy for a really good deal for both of my vehicles!"
We responded:
"Good morning, Jayla. Thank you very much for your 5-Star review. I agree that Lisa is a wonderful asset to our team. She is great at using the Personal Price Plan to meet your insurance needs at a reasonable cost, and she is great at looking for opportunities to Bundle and Save. Thank you again for the review and for your patronage."
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Stephani Perez

November 6, 2024

5  out of  5
rating by Stephani Perez
"Lisa was absolutely amazing to work with! She is very knowledgeable and on top of her game. She made the whole process fast, easy and most importantly, affordable."
We responded:
"Thank you, Stephani, for your wonderful feedback! We're thrilled to hear that Lisa provided such a smooth and affordable insurance experience for you. Her knowledge and dedication are truly assets to our team. We're grateful for your kind words and look forward to assisting you again in the future!"
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Angela Wise

October 22, 2024

5  out of  5
rating by Angela Wise
"Lisa gave excellent customer service. Very helpful with multiple policies and add-on's."
We responded:
"Thank you so much for the the 5-star insurance review, Angela! We will always be there for you all of your insurance needs!"
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Becky Lawrence

October 10, 2024

5  out of  5
rating by Becky Lawrence
"Lisa from Farm insurance is amazing . She is awesome to work with . So efficient in responding to any of our needs. Always available by text or phone. Marc and his team really are like good neighbors . Thank you"
We responded:
"It’s fantastic to hear that Lisa has been such a great resource for you, Becky! Her efficiency and responsiveness make a huge difference. It sounds like our team here at Marc Hoerauf State Farm truly embodies the "like a good neighbor" spirit. Thank you for sharing your positive insurance experience—it’s always wonderful to hear about our excellent service!"
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Dale

October 7, 2024

5  out of  5
rating by Dale
"I’ve had the great pleasure of dealing with Lisa for the last month since moving to the state. She has been quick, responsive and very helpful the entire process!"
We responded:
"Thank you, Dale, for the feedback. I am proud of our team at Marc Hoerauf State Farm because they are willing to go the extra mile to find auto insurance, fire insurance, and life insurance that meets the customer's needs. Thank you again for the 5-Star review!"
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DirtJones 810

October 7, 2024

5  out of  5
rating by DirtJones 810
"Have always been Professional caring upfront and honest. If I have any questions they answer it. The best part is I can call them and I get someone right away no waiting on the phone for 10 hours"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that you've had such a positive insurance experience with our team. Providing professional, caring, and prompt service is our priority, and we’re glad you appreciate being able to reach us easily. If you have any further questions or need assistance, please don’t hesitate to reach out!"
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LISA Kamidoi

October 1, 2024

5  out of  5
rating by LISA Kamidoi
"Highly recommend this insurance company. Tyler helped me get insurance not only for my vehicles, but bundled my life and home insurance to make it less expensive. Within 15 minutes, I had insurance. Tyler was great!!! So, if you need insurance on anything!!! Please call and speak with him!! 🎈"
We responded:
"Thank you so much for your fantastic review, Lisa! We’re thrilled to hear that Tyler was able to help you bundle your insurance and make the process quick and easy. Your recommendation means a lot to us! If you need anything else or have any questions in the future, don’t hesitate to reach out. We’re here to help! 🎉"
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Gregory Mcferrin

September 28, 2024

5  out of  5
rating by Gregory Mcferrin
"I like the fact when I call, they already know who I am because I’m in their system with my phone number. They’re prompt their professional and they get right to the point very helpful."
We responded:
"Thank you very much for the kind review. The team here at Marc Hoerauf State Farm is top notch, and I am pleased to hear that you are satisfied with their help. Thank you for being our customer."
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david hall

September 6, 2024

5  out of  5
rating by david hall
"Great service and Lisa is very friendly and easy to work with."
We responded:
"Hi David! We appreciate the support! Lisa is very dependable and knowledgeable. I am always confident that she can help customers with their homeowner's insurance, auto insurance, and life insurance needs. Thank you again and feel to visit us at Marc Hoerauf State Farm in Burton MI. anytime. "
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Kristy Kidder

September 5, 2024

5  out of  5
rating by Kristy Kidder
"Lisa was super helpful and quick helping me get a quote and insurance for our new home!"
We responded:
"Thank you so much for the awesome insurance review, Kristy! We are always here to help! Lisa takes the "Like a Good Neighbor, State Farm is There" motto very seriously. Thank you again!"
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Scott Auld

August 29, 2024

5  out of  5
rating by Scott Auld
"The team there is great always looking out for the best Interest of there Customers"
We responded:
"I am pleased to hear that Lisa and the team did a great job for you. At Marc Hoerauf State Farm, we aim to provide the best service possible. "
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Krystal Wilcox

August 29, 2024

5  out of  5
rating by Krystal Wilcox
"Very nice staff good prices and knowledge"
We responded:
"Thank you very much! We love to educate our customers on the vast selection of insurance products. From auto insurance to life insurance, we aim to be knowledgeable in every area. Thanks again for the review."
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Brett Bass

August 22, 2024

5  out of  5
rating by Brett Bass
"Tyler has been so helpful and has amazing follow up skills! He was proactive in looking at my policies to ensure I was getting the most for my money. He was able to get me the same if not better coverage for a significant amount less than what I was paying before. I can’t thank the team, especially Tyler for their efforts!"
We responded:
"Thanks for the kind words, Brett! We appreciate the support! I agree that Tyler does an amazing job at meeting the insurance needs of customers. Whether it's homeowners' insurance, auto insurance, or life insurance, Tyler understands the products and works with the customer to provide a cost-effective solution."
Profile photo of Beverly Hnatiuk

Beverly Hnatiuk

August 13, 2024

5  out of  5
rating by Beverly Hnatiuk
"I have had State Farm auto insurance over 40 years. I have always had good agents, competent agents. But now I have Marc Hoerauf. He is good, kind friendly and competent. And he has a fantastic person in his office, Lisa R. who takes it to another level. She works with me, answers any questions (and they are a lot, I'm a senior citizen that wants to make sure), and is never short or sarcastic, and when she says she is there to help, she means it. Thanks to Marc and Lisa and State Farm."
We responded:
"This is so wonderful to hear! Lisa knows the ins and outs of the insurance business, and she always aims to provide best in class customer service. We are honored to be your insurance provider. "
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David Jones

July 29, 2024

5  out of  5
rating by David Jones
"I love Marc Hoerauf especially Michelle she is amazing and always goes and above and beyond to help."
We responded:
"Hey David! Our whole State Farm office strives to go above and beyond for all of our State Farm family so thank you so much for taking the time to share your kind words. Michelle and I will always be there for you and all of your insurance needs!"
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Wael Al-Rihawi

June 15, 2024

5  out of  5
rating by Wael Al-Rihawi
"Lovely people and easy to work with."
We responded:
"Hello Wael. Thank you very much for your kind words. It is our pleasure to be your insurance agency. We enjoy helping our customers, and it is satisfying to meet their insurance needs at a competitive price. Thank you again for your patronage. "
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Melissa Nelson

June 4, 2024

5  out of  5
rating by Melissa Nelson
"This agency and the people are great! I've been with them for quite a while. I've never had any issues. I'm very happy with the price and friendly service here! ☺️"
We responded:
"Thank you so much for the great review! We understand that customers have many choices for their auto, home, and life insurance, so we are thrilled that we provide the kind of pricing and service that make us the choice of many customers. We sincerely appreciate your business, and we look forward to being there for you for the foreseeable future. Like a good neighbor, State Farm is there. "